Refund Policy

 

At EveryCook, we want you to love your order. If there's ever an issue, we're here to help.

 

Damaged, Faulty or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery at contact@everycook.co.uk with:

  • Your order number
  • A photo of the issue

We will arrange a free replacement or a full/partial refund depending in the claim.

  • For incorrect products, we offer a full refund or replacement.
  • For products with wrong colour, size which doesn't affect product function. We offer a refund or replacement.
  • For missing parts that do not affect product function, we may offer a partial refund or resend the missing part; for parts missing that affect product function, we will resend the part only.

We are unable to issue refunds for damaged packaging.

EveryCook takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However we are able to notify you via email.

 

Change of Mind Returns

At this time we do not offer returns or refunds for change of mind, as our products are shipped directly from our fulfilment partners. 

 

Cancellations

If you need to cancel your order, please contact us as soon as possible.

If the order has not yet been processed, we can cancel and refund it. 

If the order has already been shipped, we are unable to cancel it.

 

Late or Missing Refunds

Refunds may take up to 5-10 business days to appear in your account.

If it has been longer, please contact your bank before reaching out to us.

 

Destination Limits

Due to limited international transportation, EveryCook is unable to issue any refund or resend when orders are shipped to the following countries:

Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia, Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan  Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.

 

For more support, contact us at contact@everycook.co.uk